Return Policy

At eluä, we want you to love your purchase as much as we loved creating it. If you’re not completely satisfied, we offer store credit or exchanges under the conditions outlined below.

🔁 RETURNS & EXCHANGES

• You may request an exchange or store credit within 7 days of receiving your order.

• To begin the process, email us at info@eluatheshop.com with your order number and reason for return.

• Once approved, you may exchange your item or receive a gift card for the value of your purchase.

• Gift cards are valid for one year from the date of issue.

• No refunds will be given under any circumstances.

✅ RETURN CONDITIONS

To be eligible for an exchange or store credit:

• Items must be unworn, unwashed, and in original condition.

• All original tags must be attached.

• Items that are damaged, soiled, altered, or do not meet our return conditions will not be accepted and will be returned to the sender.

🚫 FINAL SALE

• All sale and promotional items are final sale and not eligible for returns, exchanges, or price adjustments.

RETURN SHIPPING COSTS

• Original shipping charges are non-refundable.

• Customers are responsible for return shipping costs on exchanges.

• For international orders, please note that duties, tariffs, customs fees, and shipping charges cannot be refunded.